Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact information (email address, phone number)
• Information submitted through forms (retreat applications, consultation requests)
• Payment information (processed securely through third-party providers)
• Dietary restrictions, health information, and preferences (for retreat planning)

Automatically Collected Information

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and time spent on our site
• Referring website and search terms used

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services and retreat experiences
• Process retreat applications and bookings
• Send updates, newsletters, and promotional materials (with your consent)
• Respond to inquiries and provide customer support
• Improve our website, services, and user experience
• Analyze usage patterns and optimize our content
• Comply with legal obligations and protect our rights

3. Cookies & Tracking Technologies

There are no advertising pixels on this site. What we do use:

• Essential storage: Required for basic site functionality — signing in to the guest portal or admin dashboard, and remembering your cookie choice
• Analytics cookies: Google Analytics, and only if you accept it

Third-Party Analytics

We use Google Analytics 4 to understand website traffic — which pages are viewed, how visitors arrived, approximate location derived from your IP address, and general device and browser details. For more information, please review Google's Privacy Policy.

Google Analytics does not load until you accept it. The first time you visit, a notice at the bottom of the page asks you to choose. Choosing Essential Only means the Google Analytics script is never added to the page and no _ga cookies are created. Your choice is stored in your browser under soulware-cookie-consent and never leaves your device.

To change your mind, clear this site's data in your browser (in most browsers: the padlock in the address bar, then site settings, then clear data) and the notice will reappear on your next visit. You can also install Google's Analytics opt-out browser add-on to block it everywhere, or block cookies for this site in your browser settings.

We also run Vercel Analytics and Vercel Speed Insights, which count page views and measure how quickly pages load. They set no cookies and do not track you across other sites, so they run regardless of the choice above.

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Third parties who assist with our operations (email services, payment processing, analytics)
• Retreat partners: Venues and facilitators involved in delivering retreat experiences
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with any merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure HTTPS encryption for all data transmission
• Secure third-party payment processing (we do not store credit card details)
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Active customer relationships and ongoing services
• Legal, accounting, or regulatory requirements
• Resolution of disputes or enforcement of agreements

Newsletter subscribers can unsubscribe at any time, and we will remove your email from our marketing lists.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data portability: Request your data in a machine-readable format

To exercise any of these rights, please contact us using the information below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we take appropriate steps to ensure your data is protected in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites (such as Calendly, social media platforms, and payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date and post the new version on this page. Material changes will be communicated via email or a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: